Hearth Restoration — Website Privacy Policy (us + Gdpr)Privacy Policy
Last updated: October 28, 2025
Applies to: hearthrestoration.com and any site, form, chatbot, or page we operate that links to this notice (the “Site”).
Hearth Restoration ("Hearth," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices you have. If you do not agree, please do not use the Site.
1) Who we are & how to contact us
Controller: Hearth Restoration, a U.S.-based restoration company operating in Colorado and Texas.
Email: info@hearthrestoration.com
Mail: 1500 North Grant Street, Denver, Colorado 80203
For EU/UK queries, see Section 12 (GDPR/UK GDPR).
2) ScopeThis policy covers personal information collected through the Site, including web forms, chatbots, and call-back scheduling. If you are a business client or vendor engaging our services under a contract, additional terms may apply.
3) What we collect
We collect information in three ways:
A) Information you provide directly
Contact and identity data: name, email, phone number, company, role.
Service request details: property address, loss type (e.g., water, fire, mold), photos you upload, insurance and job context you provide.
Communications: messages via forms, chat, email; call recordings/voicemails when applicable.
Preferences & consents: marketing opt-ins, cookie choices.
B) Information collected automatically
Device & usage data: IP address, device identifiers, browser type/version, pages viewed, time on page, referring/exit pages.
Cookies and similar tech: for functionality, analytics, and advertising measurement. See Section 8 (Cookies & Ads).
C) Information from third parties
Advertising/lead partners: e.g., Google (LSA/Ads), directories, or referral platforms that send us inquiries.
CRM/communications tools: data routed through our service providers (e.g., site forms/chat, email delivery).
Public/enterprise sources: business contact data or property information related to a service request.
We do not intentionally collect sensitive personal information on the Site. Please avoid uploading medical or other sensitive information unless strictly necessary for a service request.
4) How we use information
We use personal information to:
Respond to inquiries, schedule site visits, and provide estimates and services.Operate, secure, and improve the Site; diagnose and fix issues.
Personalize content, measure campaign performance, and understand what’s working.
Send service-related messages and—if you opt in—marketing communications.Detect, prevent, and investigate fraud, abuse, or security incidents.
Comply with legal obligations and enforce our terms.
Legal bases for EU/UK: performance of a contract; legitimate interests (e.g., site security, improvement, analytics where appropriate); consent (e.g., non-essential cookies/marketing); legal obligations.
5) How we share informationWe share personal information with:
Service providers/processors that host the Site, power forms/chat, email, CRM, analytics, security, and advertising measurement.
Professional advisors (legal/accounting) and insurers.
Authorities when required by law or to protect rights, safety, and property.
Business transfers: in a merger, acquisition, financing, or sale of assets, data may transfer as allowed by law.We do not sell personal information for money. We may "share" personal information for cross-context behavioral advertising under some state laws; see Section 9 for opt-out choices.
6) Retention
We keep personal information only as long as needed for the purposes above, to comply with legal, accounting, or reporting requirements, and to resolve disputes.
Typical retention periods:
Inquiry/lead data: 24 months after last interaction, unless a project is opened.
Project & transactional records: retained consistent with legal requirements and our records schedule.Cookies: per cookie type (see banner or preferences for lifetimes).
7) Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. Please use caution when sharing information online.
8) Cookies, analytics, and adsWe use cookies, pixels, and similar technologies for:
Essential operations (e.g., page load, forms, security).
Analytics (e.g., understanding traffic and page performance).
Advertising/measurement (e.g., Google Ads/LSA or other partners) to reach people who may need our services and to measure campaign effectiveness.
Your choices:
Use our Cookie Preferences link/badge to manage non-essential cookies.Adjust your browser settings to block or delete cookies (may impact functionality).
Do Not Track & Global Privacy Control (GPC): where legally required, we treat a valid GPC signal as a request to opt out of sale/sharing or targeted advertising for the browser sending the signal.
9) Your privacy rights
Depending on your location, you may have rights such as:
Access/know what we have collected about you.
Correct inaccurate information.
Delete information, subject to legal exceptions.
Opt out of targeted advertising or sharing (as defined by some U.S. state laws).
Opt out of sale (we do not sell for money, but some states define “sale” broadly).
Portability of certain data.
Limit use/disclosure of sensitive information (we do not collect via the Site).
Appeal our decision if we decline your request (where applicable).
How to exercise: email info@hearthrestoration.com with your name, contact info, the right(s) you want to exercise, and your relationship with Hearth. We may verify your request (e.g., by confirming control of your email/phone). Authorized agents may submit requests as permitted by law, subject to verification.
Colorado, California, Texas and other U.S. states: If we deny your request, you may appeal by replying to our decision email with “Appeal” in the subject. If you are a Colorado resident and remain unsatisfied, you may contact the Colorado Attorney General. California residents may also use an opt-out link titled “Do Not Sell or Share My Personal Information” on the Site when required.
Marketing: You can unsubscribe from marketing emails using the link in the message. We may still send transactional/service messages.
10) Children’s privacy
The Site is not directed to children under 13 (or 16 where applicable), and we do not knowingly collect their personal information.
11) International users
If you access the Site from outside the U.S., your information may be processed in the U.S. and other countries that may have different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
12) EU/UK additional information
Controller: Hearth Restoration.
Legal bases: as described in Section 4.
Data subject rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent (for future processing) where applicable.
Complaints: you may lodge a complaint with your local supervisory authority.
13) Third-party links and services
The Site may link to third-party websites or embed third-party features (e.g., maps, videos, chat). Their privacy practices are their own. Review their notices.
14) Changes to this Policy
We may update this Policy. The “Last updated” date shows when changes were made. Material changes will be highlighted on the Site or via direct notice where required.
15) How to contact usQuestions or requests?
Email: info@hearthrestoration.com
Mail: 1500 North Grant Street, Denver, Colorado 80203
U.S. State Disclosures (Summary)
We do not sell personal information for money. We may share personal information for targeted advertising (as defined by some state laws). Use the Cookie Preferences tool and our Do Not Sell or Share link (where provided) to opt out.
Categories we may collect (examples): identifiers (name, email, phone), commercial information (service interests), internet activity (usage/cookies), geolocation (coarse location via IP), inferences (interest segments).Purposes: as listed in Section 4.
Disclosures: to service providers/processors and as otherwise described in Section 5.
Retention: see Section 6.If this Policy conflicts with a specific state requirement, we will comply with the state rule for its residents.
We collect only what we need to respond to you, run the Site, and improve our services.
We don’t sell your data for money. Ads/analytics may use cookies—control them with our preferences tool and GPC.
You can ask us to access, fix, or delete your info, or to opt out of targeted ads.
Email info@hearthrestoration.com.